HappyCo Status

All Systems Operational

HappyCo Website Operational

Management Portal and Report Access Operational

Mobile Sync Operational

Happy Insights Operational

Integrations Operational

Email Service Operational

Happy Force Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 2, 2025

No incidents reported today.

Dec 1, 2025

No incidents reported.

Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025

No incidents reported.

Nov 26, 2025

No incidents reported.

Nov 25, 2025

No incidents reported.

Nov 24, 2025

No incidents reported.

Nov 23, 2025

Scheduled database maintenance

Completed - All scheduled maintenance has been completed successfully. All services are fully restored and operating normally. Thank you for your patience.
Nov 23, 08:42 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 07:00 UTC

Scheduled - HappyCo will perform scheduled database maintenance on Sunday, November 23, between 2:00 AM and 5:00 AM EST. Some services may be unavailable for up to 2 hours during this window. We'll provide further updates here as we complete the work.

Product impact - full:
- HappyCo Manage
- Mobile Sync
- Insights

Product impact - partial:
- Call Complete
- Happy Force
Nov 20, 23:46 UTC

Nov 22, 2025

No incidents reported.

Nov 21, 2025

No incidents reported.

Nov 20, 2025

No incidents reported.

Nov 19, 2025

Call Management provisioning experiencing processing delays

Resolved - A fix has been implemented and Call Management provisioning is operating as normal.
Nov 19, 05:03 UTC

Identified - We've identified the issue and working to implement a fix.
Nov 19, 03:02 UTC

Update - We are continuing to investigate the cause of Call Management provisioning delays.
Nov 19, 02:12 UTC

Investigating - Newly provisioned Call Management services are not visible in the Management Portal. We are investigating the cause.
Nov 19, 01:14 UTC

Nov 18, 2025

Service Interruption

Resolved - This incident has been resolved.
Nov 18, 21:22 UTC

Update - Impacts to HappyCo systems caused by the Cloudflare outage are resolved. We're continuing to monitor system health.
Nov 18, 17:44 UTC

Monitoring - We are actively monitoring remaining data syncs between us and impacted PMS providers with full data sync resolution expected by 16:00 UTC (13:00 EST). We expect all newly initialized data changes to sync without being impacted by the upstream data provider.
Nov 18, 15:35 UTC

Identified - An outage from an upstream data provider had impacted a number of PMS integrations, including Entrata, Yardi, and MRI.

At 14:42 UTC (9:42 EST), the upstream data provider reported resolution for key services, which aligns with our internal monitoring showing a resolution of errors at 14:36 UTC (9:36 EST).

This upstream outage will have delayed PMS data imports and exports during this time. We are reviewing internal data to determine what lag remains between us and impacted integrations.
Nov 18, 15:10 UTC

Investigating - We are investigating impacts to HappyCo products due to failure of upstream service provider. Call Complete, SMS, Email, and other services may be impacted.
Nov 18, 14:40 UTC

Residents are not being transferred to Happy Force after hours when they call the emergency number

Resolved - This issue has been resolved.
Nov 18, 14:54 UTC

Monitoring - Cloudfare has stated that their issue has been resolved and we are currently monitoring our services.
Nov 18, 14:53 UTC

Identified - There is currently an outage with Cloudfare's CDN service and it is impacting all HappyCo call management services including Happy Force after hours. We are actively monitoring the situation and anticipate our services will be restored when Cloudfare's are as well.
Nov 18, 14:35 UTC

Investigating - We are currently investigating an issue with resident not being transferred to Dialpad when they call the emergency number.
Nov 18, 14:14 UTC