Delayed delivery of some email

Incident Report for HappyCo

Resolved

This issue is fully resolved.
Posted May 03, 2020 - 23:45 UTC

Monitoring

The fix to the root cause has been deployed, and this will be monitored over the next week to ensure that no further issues arise.
Posted Apr 29, 2020 - 00:13 UTC

Update

The root cause has been identified and a fix will be rolled out soon. In the meantime the backup solution is being monitored to ensure email operations contribute as normal.
Posted Apr 24, 2020 - 22:00 UTC

Identified

Emails are now being processed and sent out. We are investigating the root cause of issue.
Posted Apr 24, 2020 - 01:51 UTC

Investigating

We are investigating the issue.
Posted Apr 23, 2020 - 20:07 UTC
This incident affected: Email Service.